We are ItemLine LLC ("Company," "ItemLine," "we," "us," or "our"), a company registered in California, United States at 5556 E Kings Canyon Rd #1027, Fresno, CA 93727.
We operate the website https://www.itemline.app (the "Site"), the mobile application ItemLine (the "App"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms," collectively, the "Services").
ItemLine is a business-to-business (B2B) operations platform designed for wholesale distributors, retail store owners, and their teams. The Service includes, depending on your subscription plan: inventory management and item tracking; purchase order creation and AI-assisted vendor invoice scanning; sales invoicing, recurring invoices, and client billing; client relationship management including visit logging and route planning; delivery route optimization and live map view; expense tracking and receipt storage; a Client Portal for your clients to view and acknowledge their invoices; the ItemLine Network (HubLine) — a B2B discovery and ordering marketplace connecting distributors with retail buyers; business-to-business messaging between network participants; the PulseLine AI business assistant; social media content generation; product catalogue design and export; push notifications and team member management; and optional integration with QuickBooks Online for invoice sync. We reserve the right to modify, add, or remove features at any time with reasonable notice.
You can contact us by email at support@itemline.app or by mail to 5556 E Kings Canyon Rd #1027, Fresno, CA 93727, United States. For the fastest response, please use our contact form (or Settings, then Support, in the app), which goes straight into our support ticket system. Messages sent by email may take longer to answer.
These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and ItemLine LLC, concerning your access to and use of the Services. If you are accepting these Legal Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case "you" refers to that entity. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.
We will provide you with prior notice of any scheduled changes to the Services you are using. The modified Legal Terms will become effective upon posting or notifying you by email at update@itemline.app or by a prominent notice within the Service. For material changes — such as to pricing, dispute resolution, or how we handle your data — we will require you to affirmatively accept the updated Legal Terms via an in-app prompt before you can continue using the Services. By continuing to use the Services after the effective date of any changes, you agree to be bound by the modified terms.
The Services are intended for business use by users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.
We recommend that you print a copy of these Legal Terms for your records.
The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. Those who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if applicable.
The Services are not tailored to comply with industry-specific regulations (such as HIPAA or FISMA), so if your interactions would be subject to such laws, you may not use the Services. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).
We are the owner or licensee of all intellectual property rights in our Services, including the source code, databases, functionality, software, website designs, and all content we create (the "Content"), as well as our trademarks, service marks, and logos (the "Marks"). Our Content and Marks are protected by copyright and trademark law and provided "AS IS" for your personal, non-commercial use or internal business purpose only.
Subject to your compliance with these Legal Terms, including the Prohibited Activities section, we grant you a non-exclusive, non-transferable, revocable license to access the Services and to download or print a copy of any Content you have properly gained access to, solely for your personal, non-commercial use or internal business purpose. No part of the Services, Content, or Marks may be copied, reproduced, republished, uploaded, sold, licensed, or otherwise exploited for any commercial purpose without our express prior written permission. To request other uses, contact us at support@itemline.app. Any breach of these Intellectual Property Rights will constitute a material breach of these Legal Terms and terminate your right to use our Services immediately.
"Your Content" means any data, text, images, files, or other materials you upload, submit, or create through the Service — including invoice images, product information, client records, vendor records, expense receipts, and catalogue designs. You retain all ownership rights in Your Content. We do not claim ownership of it.
By using the Service, you grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, transmit, process, and display Your Content solely as necessary to provide and improve the Service to you. This license ends when you delete Your Content or close your account, subject to the retention periods described in our Privacy Policy. This limited license is separate from, and does not expand, the broader license described in Contribution License below, which applies only to content you choose to make public.
Third-party data. You may input personal data about third parties — such as your clients' or vendors' names, emails, and addresses. You represent that you have a lawful basis to collect and process this data, and that you will comply with applicable privacy laws regarding it. We process this data on your behalf as a data processor; you remain the data controller.
AI processing. Certain features — including vendor invoice scanning, expiration date detection, PulseLine, and social media content generation — use artificial intelligence to process Your Content. By using these features, you consent to your content being processed by our AI systems and, where applicable, our AI service providers. We do not use your business data to train AI models for the benefit of other customers. You are solely responsible for reviewing and verifying any AI-generated output before relying on it for any business decision — we do not warrant that AI-generated output is accurate, complete, or suitable for any purpose.
By directly sending us any question, comment, suggestion, idea, or feedback about the Services ("Submissions"), you agree to assign to us all intellectual property rights in that Submission, and that we may use and disseminate it for any lawful purpose without compensation to you.
We respect the intellectual property rights of others. If you believe material on the Services infringes a copyright you own, please see Copyright Infringements below.
By using the Services, you represent and warrant that: (1) all registration information you submit is true, accurate, current, and complete; (2) you will maintain the accuracy of such information; (3) you have the legal capacity to comply with these Legal Terms; (4) you are not a minor in your jurisdiction; (5) you will not access the Services through automated or non-human means, whether through a bot, script, or otherwise; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any current or future use of the Services.
You may be required to register to use the Services. You agree to keep your password confidential and are responsible for all use of your account and password. We reserve the right to remove or change a username you select if we determine, in our sole discretion, that it is inappropriate or objectionable.
You may invite team members ("staff") to access your account. You are responsible for ensuring each staff member complies with these Legal Terms; staff access is governed by the permissions you configure, and staff PINs must be kept confidential. You may also invite your clients to a Client Portal linked to your account — you remain responsible for the data you share with them through the portal. When we update these Legal Terms, our Privacy Policy, or our Acceptable Use Policy, we may require you, your staff, and your Client Portal users to accept the updated documents before continuing to use the Services; continued use after an update is also acceptance of it. Notify us immediately at support@itemline.app if you suspect unauthorized access to your account.
We accept payment via Stripe, which processes Visa, Mastercard, American Express, and Discover. You agree to provide current, complete, and accurate purchase and account information, and to promptly update your payment method and billing details so we can complete transactions and contact you as needed. Sales tax will be added to purchases as required by law. We may change prices at any time; all payments are in US dollars.
You authorize us to charge your chosen payment method for all charges at the prices then in effect for your subscription. We reserve the right to correct any pricing errors, even if we have already requested or received payment, and to refuse or limit any order placed through the Services in our sole discretion.
ItemLine offers both free and paid subscription plans: Connect is free forever and provides access to the ItemLine Network for placing orders. Retail, Wholesale, and Distributor are paid plans billed monthly or annually, with pricing shown at sign-up. Your subscription continues and automatically renews unless canceled — you consent to our charging your payment method on a recurring basis until you cancel.
We offer a 30-day free trial to new users who register for a paid plan. Your payment method will be charged according to your chosen subscription at the end of the free trial unless you cancel before it ends.
You can cancel your subscription at any time through Settings → Subscription or by emailing us at support@itemline.app. Cancellation takes effect at the end of the current billing period, after which your account automatically downgrades to the free Connect plan — your data is retained and you may resubscribe at any time.
We may change subscription fees from time to time. We will give you at least 30 days' advance notice of any price increase, effective on your next billing cycle after that notice period.
Refunds are governed by our Cancellation & Refund Policy, incorporated into these Legal Terms by reference.
You may not access or use the Services for any purpose other than that for which we make them available. As a user, you agree not to:
The Services may let you chat, message other network participants, publish a network profile, or otherwise create, post, or transmit content and materials to us or through the Services — including text, images, comments, and business information ("Contributions"). Contributions may be viewable by other users. When you make any Contribution, you represent and warrant that:
Any use of the Services in violation of the foregoing may result in termination or suspension of your rights to use the Services. Although we have no obligation to monitor Contributions, we may remove or edit them at any time without notice if we reasonably consider them harmful or in breach of these Legal Terms, and may suspend or disable the associated account.
This license applies only to content you choose to make public through the Services — your ItemLine Network profile, product catalogue listings you publish, and B2B messages you send through HubLine (collectively, "Public Contributions"). It does not apply to your private operational data — invoices, inventory records, client or vendor records, expense records, or financial data — which is governed solely by our Privacy Policy and is never licensed to us beyond what's needed to provide you the Service.
By posting a Public Contribution, you grant us a non-exclusive, transferable, royalty-free, worldwide license to host, display, distribute, and reformat that Public Contribution solely to operate and provide the Services — for example, showing your network profile to other registered buyers, or delivering your HubLine messages to their recipient. We do not sell Public Contributions to third parties or use them for advertising outside the Services. You retain full ownership of all your Contributions; we do not assert any ownership over them, and we are not liable for their content. We may edit, re-categorize, or remove any Contribution at our discretion, without notice, if we believe it violates these Legal Terms.
If you access the Services via the App, we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the App on devices you own or control, strictly under these Legal Terms. You shall not: decompile, reverse engineer, or attempt to derive the App's source code except as permitted by law; modify or create derivative works of the App; remove any proprietary notice; use the App for any purpose it is not designed for; make it available to multiple users or devices over a network; use it to build a competing product; or use any of our proprietary interfaces or IP in developing other applications or devices.
If you access the App via the Apple App Store or Google Play (each an "App Distributor"): your license is limited to a non-transferable license to use the App on a device using that platform's operating system, per the applicable App Distributor's own terms; we — not the App Distributor — are responsible for providing any maintenance and support for the App; the App Distributor has no warranty obligation with respect to the App beyond, if applicable, refunding your purchase price; you represent that you are not located in a country subject to a US government embargo or listed as "terrorist supporting," and are not on any US government list of prohibited parties; and each App Distributor is a third-party beneficiary of this section and may enforce it against you directly.
The Services may link to other websites or contain content belonging to third parties ("Third-Party Websites" and "Third-Party Content"). We do not investigate or monitor these for accuracy or appropriateness, and we are not responsible for them. Linking to a Third-Party Website does not imply our endorsement of it. If you leave the Services to visit a Third-Party Website, you do so at your own risk and these Legal Terms no longer govern — review that site's own terms and privacy practices. We are not a party to, and take no responsibility for, any transaction between you and a third party.
The Service also offers optional integrations with third-party platforms, currently including QuickBooks Online and Google Drive. When you connect a third-party account, you authorize us to access and transmit data to and from that service on your behalf, per the permissions you grant during that provider's authorization flow. Your use of that third-party service is subject to its own terms and privacy policy, and we are not responsible for its availability, accuracy, or actions. You may disconnect an integration at any time through Settings — doing so removes our stored access credentials but does not delete data already transferred to that third party.
Google Drive. If you connect Google Drive, ItemLine saves PDF copies of your sent invoices into folders it creates in your own Google Drive (one per year). Those files live in your Google account: you are responsible for your Drive storage, sharing settings, and access, and disconnecting does not remove files already saved. If you delete an invoice in ItemLine, its PDF copy is moved to your Google Drive trash, where Google keeps it for about 30 days before removing it permanently. Copies are uploaded while ItemLine is open, so a copy in Drive may lag behind, or (if an upload fails or Google access is revoked) be missing; the invoices in ItemLine remain the record, and we do not guarantee that your Drive copies are complete or current. ItemLine's use of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.
We reserve the right, but not the obligation, to: monitor the Services for violations of these Legal Terms; take appropriate legal action against anyone who violates the law or these Legal Terms, including reporting them to law enforcement; refuse, restrict, or disable access to any Contribution in our sole discretion; remove content that is excessive in size or burdensome to our systems; and otherwise manage the Services to protect our rights and property and keep them functioning properly.
We care about data privacy and security. Please review our Privacy Policy. By using the Services, you agree to be bound by it, and it is incorporated into these Legal Terms by reference. The Services are hosted in the United States — by using them from any other region, you consent to your data being transferred to and processed in the United States.
We respect the intellectual property rights of others. If you believe material available on the Services infringes a copyright you own or control, please notify us immediately at support@itemline.app (a "Notification"). A copy of your Notification will be sent to the person who posted or stored the material in question. Be advised that you may be held liable for damages if you make material misrepresentations in a Notification — if you're not sure material on the Services infringes your copyright, consider contacting an attorney first.
These Legal Terms remain in full force while you use the Services. We reserve the right, in our sole discretion and without notice or liability, to deny access to and use of the Services to any person for any reason, including breach of these Legal Terms or applicable law, and to terminate your account or delete any content or information you posted at any time.
If we terminate or suspend your account, you are prohibited from registering a new account under your name, a fake or borrowed name, or on behalf of a third party. We may also pursue appropriate legal action, including civil, criminal, or injunctive redress.
Upon termination: your right to access the Services ceases immediately; we may delete Your Content after a reasonable retention period (see our Privacy Policy); any accrued payment obligations survive termination; and the sections of these Legal Terms that by their nature should survive (including Intellectual Property, Disclaimer, Limitations of Liability, Indemnification, and Governing Law) do survive. You may request an export of your data before account closure by contacting us at support@itemline.app.
We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason, in our sole discretion, without notice, though we will use reasonable efforts to notify you of changes that materially affect your use. We have no obligation to update any information on the Services and will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.
We cannot guarantee the Services will be available at all times — we may experience hardware, software, or other issues, or need to perform maintenance, resulting in interruptions or delays. We will have no liability for any loss or inconvenience caused by your inability to access the Services during downtime. Nothing here obligates us to maintain or support the Services or to supply any corrections, updates, or releases.
These Legal Terms and your use of the Services are governed by and construed under the laws of the State of California, applicable to agreements made and entirely performed within California, without regard to its conflict-of-law principles.
To expedite resolution and control the cost of any dispute related to these Legal Terms (a "Dispute"), you and we agree to first attempt to negotiate any Dispute informally for at least thirty (30) days before initiating arbitration. Informal negotiations begin upon written notice from one party to the other — contact us at support@itemline.app to start this process.
If informal negotiations don't resolve the Dispute, it will be finally and exclusively resolved by binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association ("AAA"), available at adr.org. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. If arbitration costs are determined by the arbitrator to be excessive, we will pay all arbitration fees and expenses. The arbitrator must follow applicable law, and the arbitration will take place in Fresno, California, except where AAA rules or law require otherwise. Either party may litigate in court solely to compel arbitration, stay proceedings pending arbitration, or confirm, modify, vacate, or enter judgment on the arbitrator's award.
If for any reason a Dispute proceeds in court rather than arbitration, it will be brought in the state or federal courts located in Fresno, California, and both parties consent to personal jurisdiction and venue there. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) do not apply to these Legal Terms.
No Dispute may be brought more than one (1) year after the cause of action arose. Any arbitration is limited to the dispute between the parties individually — to the fullest extent permitted by law, no arbitration will be joined with any other proceeding, and no Dispute may be arbitrated or brought on a class, collective, or representative basis.
Disputes seeking to enforce or protect intellectual property rights, disputes arising from allegations of theft, piracy, invasion of privacy, or unauthorized use, and any claim for injunctive relief, are not subject to informal negotiation or arbitration above and may be brought directly in the courts described.
The Services may contain typographical errors, inaccuracies, or omissions, including in descriptions, pricing, and availability. We reserve the right to correct these and to change or update information on the Services at any time, without prior notice.
THE SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTY REGARDING THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT, AND ASSUME NO LIABILITY FOR ERRORS OR INACCURACIES OF CONTENT; PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR USE OF THE SERVICES; UNAUTHORIZED ACCESS TO OUR SERVERS OR ANY PERSONAL OR FINANCIAL INFORMATION STORED THEREIN; ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES; ANY BUGS OR VIRUSES TRANSMITTED THROUGH THE SERVICES BY ANY THIRD PARTY; OR ANY ERRORS OR OMISSIONS IN CONTENT, OR ANY LOSS INCURRED FROM CONTENT POSTED OR MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED BY A THIRD PARTY THROUGH THE SERVICES, AND WE ARE NOT A PARTY TO ANY TRANSACTION BETWEEN YOU AND A THIRD-PARTY PROVIDER.
AI-generated features — including invoice scanning, the PulseLine AI assistant, and social post generation — produce outputs that may contain errors. We do not warrant that any AI-generated output is accurate, complete, or suitable for any business decision, and you are solely responsible for reviewing and verifying such output before relying on it.
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, SPECIAL, OR PUNITIVE DAMAGES — INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR LOSS OF GOODWILL — ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN, OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE LEGAL TERMS OR THE SERVICES, REGARDLESS OF THE FORM OF ACTION, WILL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED US DOLLARS (USD $100).
Certain US state and international laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers or limitations may not apply, and you may have additional rights.
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and our respective officers, agents, partners, and employees, from any loss, damage, liability, claim, or demand — including reasonable attorneys' fees — made by any third party due to or arising out of: (1) Your Content or Contributions; (2) your use of the Services; (3) your breach of these Legal Terms; (4) your breach of any representation or warranty in these Legal Terms; (5) your violation of the rights of a third party, including intellectual property or privacy rights; or (6) any harmful act toward another user you connected with via the Services. We reserve the right, at your expense, to assume exclusive defense and control of any matter for which you must indemnify us, and you agree to cooperate with our defense of such claims.
We maintain certain data you transmit to the Services to manage their performance, as well as data relating to your use of them. Although we perform regular routine backups, you are solely responsible for all data you transmit or that relates to any activity you undertake using the Services. We have no liability to you for any loss or corruption of such data, and you waive any right of action against us arising from it.
Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communication be in writing. YOU AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED VIA THE SERVICES. You waive any rights under any law requiring an original (non-electronic) signature or the delivery or retention of non-electronic records.
If a complaint with us is not satisfactorily resolved, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by phone at (800) 952-5210 or (916) 445-1254.
In order to resolve a complaint regarding the Services, or to receive further information about use of the Services, please contact us at:
ItemLine LLC
5556 E Kings Canyon Rd #1027, Fresno, CA 93727
United States
support@itemline.app