Cancellation & Refund Policy

This policy describes how cancellations and refunds work for ItemLine subscriptions. By subscribing to a paid plan, you agree to the terms below.

1. Subscription Plans

ItemLine offers both a free plan (Connect) and paid subscription plans (Retail, Wholesale, and Distributor). The Connect plan is free and not subject to this cancellation or refund policy.

Paid plans are billed on a recurring basis — monthly or annually — depending on the billing cycle you select at signup. Your subscription renews automatically at the end of each billing period unless you cancel before the renewal date.

2. Cancellation

You may cancel your paid subscription at any time. To cancel:

• Go to Settings → Subscription in the app and follow the cancellation steps, or
• Contact us at support@itemline.app and we will process your cancellation within one business day.

Effect of cancellation. When you cancel, your subscription remains active and you retain full access to your paid plan features until the end of your current billing period. After that date, your account automatically downgrades to the Connect (free) plan. Your data is not deleted — it remains accessible and you may resubscribe at any time to restore full access.

No partial-month credits. We do not prorate or issue credits for unused days in a billing period when you cancel mid-cycle on a monthly plan.

3. Refunds

3.1 General Policy

All subscription fees are non-refundable except as described in this section or as required by applicable law. By subscribing, you agree that we will charge your payment method on the billing date and that the corresponding subscription period is non-refundable.

3.2 Annual Plans — 14-Day Refund Window

If you purchase an annual subscription and are not satisfied, you may request a full refund within 14 calendar days of the initial charge, provided you have not materially used the Service during that period (for example, created more than five invoices, or processed more than ten purchase orders). To request a refund under this provision, contact us at support@itemline.app within the 14-day window.

3.3 Monthly Plans

Monthly subscriptions are not eligible for refunds once charged. You may cancel at any time to prevent future charges, and you will retain access through the end of the paid period.

3.4 Billing Errors

If you believe you were charged in error — for example, charged twice for the same period, or charged after a confirmed cancellation — contact us at support@itemline.app within 30 days of the charge. We will investigate and, if an error occurred, issue a full refund to your original payment method. Billing error refunds are not subject to the restrictions in Sections 3.1–3.3.

3.5 Service Outages

If ItemLine experiences a significant, sustained outage (greater than 24 consecutive hours of unavailability) that is our fault and not caused by a force majeure event or third-party service provider, you may request a pro-rata credit for the affected period. We will apply the credit to your next billing cycle. Credits are not transferable and have no cash value.

3.6 Account Termination by Us

If we terminate your account for reasons other than a violation of our Terms of Service, we will refund any prepaid subscription fees for the unused portion of your current billing period on a pro-rata basis.

4. Plan Downgrades

If you downgrade from a higher-tier plan (e.g., Distributor → Wholesale) mid-billing-cycle, the downgrade takes effect at the start of your next billing period. You are not charged the difference for the remaining days of the current period, and no credit is issued for the difference.

5. Statutory Rights

Nothing in this policy limits any statutory rights you may have under applicable consumer protection or other laws in your jurisdiction. In particular, if you are a consumer in the European Union or United Kingdom, you may have a statutory right of withdrawal for digital services purchased online. However, because ItemLine provides immediate access to a digital service, and you expressly consent at purchase that performance begins immediately, the right of withdrawal may be forfeited upon activation of your subscription in accordance with applicable EU/UK regulations.

6. How to Request a Refund

To request a refund, contact us at support@itemline.app with:

• The email address associated with your account
• The date and amount of the charge
• The reason for your refund request

We will respond within 3 business days. Approved refunds are processed to your original payment method and typically appear within 5–10 business days depending on your bank or card issuer.

7. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date. For material changes, we will notify you by email or by a prominent notice within the Service at least 14 days before the change takes effect.